Filing a copyright complaint or DMCA take-down notice
====================================What are copyright complaints?
Copyright complaints concern the unauthorized distribution or republishing of material protected by copyright law. As stated in our Terms of Service, ViaGuru strives to uphold all relevant copyright laws. If a profile doesn't contain an image protected by copyright or links to copyright protected materials, it is not a copyright violation.
What information do you need to process a copyright complaint?
If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:
> A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
Identification of the copyrighted work claimed to have been infringed;> Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
> Your contact information, including your address, telephone number, and an email address;
> A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
> A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Please keep reading for instructions on how to contact us by fax, mail, email, or Support ticket. Faxes that do not contain ticket numbers will be discarded.How do I file a copyright complaint?
We will accept an email with all of the required information listed above. As per Terms of Service, the direct email address is support(at)viagurumail.com. Please submit the text in the body of your request; we discard attachments.
You can also file a complaint by visiting ViaGuru Support and filing a Terms of Service request. If you're logged into ViaGuru, you can visit ViaGuru Support directly from your ViaGuru account by clicking the help link in the top navigation. If you're unable to submit a request through our support form, please send an email to support(at)viagurumail.com.
How are claims processed?ViaGuru Support, specifically the Terms of Service group, deals with copyright complaints. All reported accounts are immediately investigated for Terms of Service violations. ViaGuru will, in appropriate circumstances, terminate repeat infringers. If you believe that an account holder or subscriber is a repeat infringer, please follow the instructions above to contact ViaGuru and provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer.
Once you've submitted your ticket, we'll email you within 7 working days after due diligence and take appropriate action as required. Our Support team will be in touch with you within 24 hours. Check on your ticket status anytime by visiting your ViaGuru Support home page and clicking "check on your existing requests."
File a Copywrite Complaint for removal. Please be sure to tell us in detail, the relevant page link and your complaint.